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2018 Family Survey Results

"The nurses and aides that took care of mom went above and beyond to provide a caring and loving environment. My sister and I always remarked of the positive attitudes were were greeted with by all the employees. We are grateful she was able to live her last few years in a less stressful lifestyle."
Betty Weigle & Family

"It is a blessing to know that [my dad] received excellent care and the utmost respect from his extended family at Charlotte Hall."
Deborah Trice

"My parents were moved to the secured unit, which was a very hard adjustment for them. But the staff at Charlotte Hall knew what to do to make them comfortable and feel welcomed."
Margaret Gordon

"I want to express our gratitude that [my uncle's] last days were spent at such an extraordinary facility and in the presence of his fellow servicemen and servicewomen." 
Craig J. Hornig

"Thank you so much for taking such good care of my brother. May God bless the staff and all the veterans you take care of."
Sarah Kershner

"The nurses were warm, caring, and very much in tune with his needs.  My uncle was able to enjoy the end of his life with dignity, pride, and continue his independence in a warm atmosphere."  Read full letter.
Diane Withers Ellis

"Thought I'd take a moment to commend Greg and the entire staff of folks that looked after us vets, especially during the recent "snow event" we experienced at CHVH.  From the nurses, aids, doctors, cooks, housekeeping staff, receptionist, administrators, maintenance personnel, indeed to everyone that pitched in to make our stay as comfortable and as secure as we could possibly have been.  No mean feat given the fact of three feet of snow and winds in the 30 to 40 mph range.  All fared well thanks to the competence, professionalism and concern from a great group of dedicated, professional and caring folks."
Willie Lowry, Charlotte Hall Resident

"I have never seen a facility treat their residents/patients with more respect than Charlotte Hall"  Read full letter.
David Schemm

"It is never an easy situation but the staff at Charlotte Hall gave [my father] all of the loving care that made his final year as joyful as possible.  He was treated like the hero that we all knew."  Read full letter.
Zablotny Family

"It would be impossible to acknowledge by name all of the wonderful staff that cared for or simply shared precious moments with our "Poppy" these past 6 years. The family is eternally grateful for the quality care that you gave him and hope these few words convey our deep appreciation and thankfulness for all that you have done."
McLean Family

"We always felt as though your staff looked after Daddy like he was their family member...   were always smiling, always caring; always connecting with us the family and with Daddy."  Read full letter.
Ruth Miller

"The facility was clean…the staff was happy and helpful, and Dad was in generally good spirits and appeared to be in good shape.  Please keep up the good work and thank you for caring for Dad in a respectful and meaningful way."
Andy Coughlin

"I shall be forever indebted to the staff of Charlotte Hall Veterans Home for their tender, loving care of my husband during his sojourn there. ...they knew how to bring out the best in him."
Margaret Helford

"The fine food and medical care he received were first class and his caretakers were very patient."   Read full letter.
James Cook

"I never regretted my decision.  My husband was very happy at Charlotte Hall Veterans Home.  I pray that you will keep up the good care that is given there and if I ever need nursing care, I will be at your door in a heartbeat!"
Jan Spinks

"Your knowledge and professionalism gave us confidence that all grandpa's needs would be addressed and they were."
Tom & Cindy Barnes

"Thank you for taking care of my mother. I also appreciate the support and kindness you extended to both me and my husband."
Jan & Rene Apel

“I would be EVER so much more concerned about Dad, if he didn't have your kind words and advice.  Thank you for being there.  Your counseling is truly one of the best aspects of Dad's being in Charlotte Hall!”

"Forever grateful for your kindess in everything. Love for all."
Robert & Gloria Beckett

"We are so glad we decided to choose Charlotte Hall Veterans Home. The Administrative Support is superb. The entire facility is wonderfully maintained and clean. We truly appreciate your compassionate approach in supporting both Dad and us. We cannot say enough good things about the staff members who provided Dad's daily care."
The Little Family

"My dad was cared for in Charlotte Hall Veterans Home between the end of July 2013 until his passing on November 10th.  Over and over again my sister and I were impressed with the care and dedication of various staff members at Charlotte Hall.  Even very young aides had the sense that the men and women they cared for were owed a debt of gratitude for their service to our country and it was their honor to care for them.  Staff were tender and patient with our dad, efficient and thorough.  They even cared for my sister and me in asking us if there was anything they could do for us when we were there which in the last month of Dad's life was frequently.  We're very grateful to the staff on 3C and 2B for caring for Dad. What was painfully difficult to begin with was eased by their work and attitudes.  We knew Dad was well cared for.  Thank you."
Jean Nixon

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