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FAQ's

 

What are visiting hours? 
Standard visiting hours are from 10:00 AM to 8:00 PM, seven days a week. Call the COVID-19 hotline at (301) 290-3077 for the most recent visitation guidelines. 
 
Can the residents bring personal belongings with them upon admission to Charlotte Hall Veterans Home?
Yes. Though space is limited, we encourage our residents to bring in personal belongings to give the room a more home-like atmosphere. Some items may be subject to review to meet policy requirements
 
Can the residents bring their own furniture?
Each room is fully furnished. Additional furniture must be approved.
 
Does the US Department of Veterans Affairs cover the full cost of care for veterans at Charlotte Hall?
The US Department of Veterans Affairs provides three levels of per diem to veterans who reside in a State Veterans Home.
  • Assisted Living Care - The current per diem (effective 10/1/2021) is $50.91 per day towards the cost of care.
  • Nursing Home Care - The current per diem (effective 10/1/2021) is $117.93 per day towards the cost of care.
  • VP1 (70% or greater service-connected veteran) - The full cost of care is covered by the US Department of Veterans Affairs for nursing home care. This benefit does not apply to assisted living care.
Are private rooms available?
Yes. Private rooms are given to residents who have a medical necessity first (i.e., isolation). After that, the residents who can pay for a private room receive one. Medicaid will not pay for a private room unless the resident has a medical need to have one.
 
What pharmacy do you use?
We have our own in-house pharmacy, the Charlotte hall Pharmacy, under HMRx.
 
Can the residents wear their personal clothing?
Yes. Residents can wear their clothing. The Facility can launder clothes, or the family can launder them. Our on-site resident Commander's Closet is stocked through donations and can supplement clothing and other daily use items as needed.
 
Are spouses of veterans eligible for admission to Charlotte Hall Veterans Home?
Yes. A non-veteran spouse may be eligible for admission if the veteran spouse meets the eligibility criteria.
 
Can residents go home over the weekend for a visit?
As long as the resident's physician feels safe for the resident to go out for leave and as long as the family feels comfortable doing so, we encourage families to take the resident home for a visit.
 
Is transportation provided to medical appointments?
Yes. Transportation is provided daily to the DCVA Medical Center free of charge. Transportation for other medical appointments can be arranged, but a fee may be charged.
 
Are internet, TV and phone service available?
Yes. We offer free cable, free local telephone, and free Wi-Fi services. TV's and computers are also available for use throughout our home.
 
Are tours available?
Yes. Please get in touch with our Admissions Department to schedule a tour. Their phone number is 301-884-8171 ext. 5111. Virtual tours are also available when COVID-19 restrictions are in place.

 

 

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